LEGAL REFERENCE

elniño par aap ka privacy hamara priority hai

Jab aap elniño par account khol kar JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, to aap ke personal tathya, payment details aur account activity hamari encryption...

Data encryption zaroorat se applyAccount verification transparentLocal qanoon ke mutabiq policy
Lobby dekho Read FAQ
elniño elniño par aap ka privacy hamara priority hai

Hamara data protection approach

elniño par aap ke data collection, storage aur use ke liye clear rules hain. Jab aap account banate ho, hamara system aap ka naam, contact number, email aur JazzCash, Easypaisa, SadaPay ya Raast wallet ID collect karta hai taake deposits aur withdrawals jaldi process ho saken. Yeh tathya sirf aap ke account security, payment verification aur customer support ke liye use hota

hai. Hamara policy Pakistan mein lagoo local data protection guidelines ke sath align hai. Aap ke account history aur transaction records encrypted databases mein rakhe jate hain. Third-party access bilkul restricted hai. Jab aap account delete karna chahte ho, request ke 30 din baad aap ka personal data hamari systems se remove kar diya jata hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

CONTACT AKIN

Privacy sawalon ke liye hamse milyein

Aap ke privacy se related koi sawaal ya concern hai to hamara support team har waqt ready hai. Email, live chat ya phone ke zariye hamse contact karte hue apne request ko directly hamari data protection team tak bhej sakte ho.

Team online

Email Support

[email protected] par apne detailed concern bhejiye. Hamara team 24 ghanton mein reply karega aur aap ke data protection request ko process karega.

Live Chat

elniño ke lobby mein live chat khol kar directly privacy team se baat kar sakte ho. Urdu mein support available hai aur real-time answers mil sakte hain.

Account Settings

Aap ka account settings mein privacy controls aur data preferences directly manage kar sakte ho. Notifications, email frequency aur data sharing options wahan se adjust kiye ja sakte hain.

SURAKSHA KE STANDARDS

Hamara data security approach

elniño ne apne infrastructure mein industry-standard encryption aur multi-layer authentication implement kiya hai. Har transaction JazzCash, Easypaisa, SadaPay aur Raast ke through encrypted channels par process hota hai...

SSL Encryption

Aap ke account tak pohnchne wale har data connection SSL 256-bit encryption se protected hai. Lobby se login tak har...

Two-Factor Authentication

Aap ka account email aur phone dono ke through verify hota hai. Password reset ya naya device login ke liye...

Payment Verification

JazzCash, Easypaisa, SadaPay aur Raast ke through har deposit aur withdrawal ke liye account holder ka CNIC ya government ID...

Session Management

30 ghante inactivity ke baad aap ka session automatically logout ho jata hai. Jab aap logout karte ho to session...

Audit Trails

Har login, withdrawal request aur account change ka record hamara system mein rehta hai. Aap apne account activity log ko...

Fraud Detection

Hamara automated system suspicious transactions ko detect karta hai aur unusual activity ke liye instant alerts bhejta hai. Team manual...

Privacy policy ke main elements

Hamara complete privacy policy yeh elements cover karta hai jo aap ke rights aur hamari responsibilities clearly define karte hain.

Data Collection Scope
Account registration, payment verification, withdrawal processing aur customer support ke liye hum sirf zaroorat ke personal details collect karte hain.
Retention Period
Account active rahne tak aap ke data hamara system mein stored rehta hai. Closure ke baad 30 din ke liye backup mein rehta hai, phir permanently delete ho jata hai.
Third-Party Sharing
Hamara policy mein payment processors (JazzCash, Easypaisa, SadaPay, Raast) ko sirf transactions process karne ke liye data access diya jata hai. Kisi aur ko share nahi hota.
User Rights
Aap ko apne data ke bare mein jaankari mang sakte ho, incorrect information correct kar sakte ho, ya account delete karne ke liye request kar sakte ho.
Cookie Policy
elniño website par cookies sirf account security aur session management ke liye use hote hain. Tracking ya advertising ke liye cookies set nahi hote.
Policy Updates
Jab hamara privacy policy update hota hai, aap ke email par notification bheja jata hai aur login ke waqt update notification dikhai deta hai.
Dispute Resolution
Privacy related disputes ko hamara team investigation ke through solve karta hai. Aap complaint file kar sakte ho aur hamara team 15 din mein response karega.

Privacy controls jo aap manage kar sakte ho

elniño mein aap ke account settings mein directly privacy aur data sharing options hain. Aap apna notification preference set kar sakte ho, email frequency control kar...

Email Preferences

Aap notification settings mein decide kar sakte ho ke aap ko promotional emails, transaction alerts, ya security updates kaunse bhejne hain.

Login History

Account settings ke liye aap apne recent logins dekh sakte ho - location, device, aur time ke saath. Agar unknown login dikhai de to immediately change password kar sakte ho.

Connected Devices

Aap ko maloom rehta hai ke aap ke account se kaun kaun se devices connect hain. Kisi bhi device ko remotely logout kar sakte ho ya unknown device ko remove kar sakte ho.

Data Export

Request karne par hamara system aap ke complete account data ko encrypted file mein export kar deta hai. Aap apna data backup ya review ke liye download kar sakte ho.

Privacy Settings

Aap customize kar sakte ho ke aap ka profile information public visible ho ya private rakha jaye. Leaderboards mein aap ka naam dikhai de ya anonymous rakha jaye yeh aap decide karte ho.

Account Deletion

Jab aap account delete karna chahte ho, request karte ho to 30 din mein aap ka sab personal data hamara system se remove ho jata hai. Transaction history compliance ke liye retained rehta hai.

Privacy ke baare mein aksar pooche jane wale sawal

Deposit ke liye hamara system aap ka phone number, CNIC number aur payment app account details verify karta hai. Yeh details sirf verification aur fraud prevention ke liye use hote hain. Full payment history aap ke account par encrypted form mein stored rehti hai.

Gameplay ka detailed log aap ke account records mein rehta hai taake aap apna betting history check kar saken. Live tables par stream sirf aap ke account ke through visible rehti hai - public broadcast nahi hoti. Recording sirf support complaints ke liye kiye jate hain, aur sirf aap aur hamara team dekhte hain.

Aap ka password hamara database mein hashed format mein store hota hai - hamara team bhi decrypt nahi kar sakta. Password reset ke liye aap ko apne registered email aur phone dono se verify karna padta hai. Reset link sirf 1 ghante valid rehta hai.

Bilkul nahi. Aap ka gaming data, preferences, aur behavioral information strictly confidential rehta hai. Hum sirf payment processors ko transaction details dete hain jo withdrawal process karne ke liye zaroorat hoti hai. Kisi bhi marketing ya advertising purpose ke liye data share nahi karte.

Account delete karte waqt aap ka personal information 30 din baad system se remove ho jata hai. Transaction history aur audit logs legal compliance ke liye Pakistan ke laws ke mutabiq retained rehte hain, lekin encrypted rahte hain aur aap ke saath linked nahi rehte.

Haan, elniño ka mobile app website ke exactly same encryption aur data protection standards follow karta hai. App permissions ke liye aap ko explicitly allow dena padta hai - location, camera, microphone ye sab optional hain aur sirf gameplay features improve karne ke liye use hote hain.

[email protected] par directly mail kar sakte ho ya account settings mein 'Report Privacy Concern' option hai wahan se request submit kar sakte ho. Hamara data protection officer 7 din mein response karega aur aap ke concern ko investigate karega.